Refund & Return Policy
Effective Date: 2th Februrary 2026
Store: Valentine-Day.Shop
Contact Email: sky@valentine-day.shop
1. General Policy Overview
Thank you for shopping with Valentine-Day.Shop.
This Refund & Return Policy explains the conditions under which refunds, returns, or replacements may be considered.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this policy.
We aim to be fair and transparent while protecting the business against misuse, unreasonable claims, and losses.
2. Eligibility for Refunds or Replacements
Refunds or replacements will only be considered under the following circumstances:
The product received is damaged at the time of delivery
The product received is incorrect (not what was ordered)
The product has a manufacturing defect
All requests are reviewed on a case-by-case basis, and approval is at the sole discretion of Valentine-Day.Shop, subject to applicable Singapore laws.
3. Non-Refundable & Non-Returnable Cases
The following situations are strictly non-refundable and non-returnable:
Change of mind after purchase
Personal preference, dislike, or expectation mismatch
Items damaged due to mishandling after delivery
Artificial flowers, LED décor items, or decorative products that are not defective
Promotional, discounted, or clearance items
Orders placed during special event or peak demand periods (unless defective or incorrect)
4. Delivery Fees & Charges
All product prices exclude delivery charges
Each delivery order incurs an additional fixed delivery fee of SGD $20
Delivery fees are non-refundable under all circumstances, including approved refunds or cancellations
Delivery fees represent actual logistical and operational costs incurred by the company.
5. Special Event & Peak Period Pricing
Prices may be adjusted during periods of high demand, including but not limited to:
Valentine’s Day
Mother’s Day
Father’s Day
Festive seasons or promotional events
Price increases during these periods reflect increased demand, labour, and logistics costs.
All orders placed during special event periods are final, except where the product is defective or incorrect.
6. Inspection & Reporting Timeframe
Customers are required to inspect their items immediately upon delivery.
Any issues must be reported within 48 hours of receipt.
Claims submitted after this timeframe may not be accepted.
This requirement helps ensure fair assessment and prevents misuse.
7. Refund & Replacement Request Procedure
If you believe a refund or replacement is required, please email us at:
Your email must include all relevant information, such as:
Order number
Full name and contact details
Clear photos or videos showing the issue
A brief explanation of the problem
Incomplete or unclear submissions may result in delays or rejection of the request.
8. Refund Processing
If a refund is approved:
Refunds will be issued to the original payment method
Processing time depends on the payment provider and bank
Delivery fees, service charges, and event surcharges are not refundable
9. Customer Responsibility After Delivery
Once delivery is completed:
Responsibility for the product transfers to the customer
Damage caused after delivery does not qualify for refunds or replacements
Proper handling and care are the customer’s responsibility
10. Compliance with Singapore Law
This policy is written in accordance with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore.
Nothing in this policy is intended to exclude or limit any rights that consumers may have under applicable Singapore laws.
11. Customer Support & Inquiries
For any inquiries, regardless of subject, please contact:
We will respond within a reasonable timeframe during business hours.
12. Policy Updates
Valentine-Day.Shop reserves the right to amend this policy at any time without prior notice.
The version published on our website at the time of purchase shall apply.
