Welcome to the Valentine-Day.Shop Support Centre.
We are here to assist you with inquiries related to orders, deliveries, refunds, and general support.
Please review the information below before contacting us, as many common questions are already answered in our policy pages.
📩 How to Contact Us
For all support inquiries, regardless of subject, please contact us via email:
To help us assist you efficiently, please include:
- Your order number (if applicable)
- Your full name
- A clear description of your inquiry
- Any relevant photos or supporting information
Incomplete inquiries may result in delayed responses.
🚚 Delivery Information
Contact Us
- Delivery fees are charged separately from product prices
- Each delivery incurs an additional fixed fee of SGD $20
- Delivery fees are non-refundable
Estimated delivery times may vary due to location, demand periods, or third-party courier services.
For full delivery terms, please refer to our Terms & Conditions.
Refunds, Returns & Replacements
Refunds or replacements are considered only under specific conditions, such as defective or incorrect items.
We do not offer refunds for:
- Change of mind
- Personal preference
- Special event purchases (unless defective)
All refund-related requests must be submitted via email with complete supporting details.
For full details, please refer to our Refund & Return Policy.
Privacy & Data Protection
We respect your privacy and handle personal data in accordance with Singapore’s Personal Data Protection Act (PDPA).
Your information is used only for order processing, delivery, and customer support purposes.
For more information, please review our Privacy Policy.
Important Policy Pages
For transparency and clarity, please review the following policies before making a purchase:
- Terms & Conditions –
- Governs website use, pricing, delivery, and orders
- Privacy Policy –
- Explains how personal data is collected and protected
- Refund & Return Policy –
- Outlines refund eligibility and procedures
These policies form part of your agreement when using this website.
Response Time
We aim to respond to all inquiries within a reasonable timeframe during business hours.
Response times may be longer during peak periods such as Valentine’s Day or festive seasons.
Important Notice
Valentine-Day.Shop reserves the right to: Request additional information to verify inquiries Decline requests that do not meet policy requirements Update support procedures and policies without prior notice
Our Commitment
We are committed to providing clear communication, fair support, and professional service while protecting the integrity of our business operations.
Thank you for choosing Valentine-Day.Shop.
